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OUR TERMS AND CONDITIONSACCOUNTS Any outstanding amounts will incur interest charged at 7% P.A. TERMS OF PAYMENT Please note that out terms are strictly as outlined in your credit account application. Your payment must be received within these terms to receive your settlement discount. ORDER CANCELLATIONS Any special build or non stock line orders are unable to be cancelled once the order has been processed through to BRISBANE HOUSE STUMP SUPPLIES's manufacturing department. Manufacturing of special build orders is often initiated within 2 hours of the order being processed into the manufacturing system- regardless of the products completion date lead time. BRISBANE HOUSE STUMP SUPPLIES recommends that you obtain a deposit/confirmed trade order adequate enough to cover your cost of any special build or non stock line items - as all such product orders are strictly not able to be cancelled once commenced. RETURNS A minimum 10% handling charge applies to all goods returned for credit. Re-packaging cost will not be refunded. No credit after 14 days. All freight is to be pre paid. An authorisation number must be obtained form BRISBANE HOUSE STUMP SUPPLIES prior to returning. No goods will be accepted without an authorisation number. Goods will not be accepted if they are damaged in any way. All refinishing costs will not be refunded. No returns will be authorised on items that are BRISBANE HOUSE STUMP SUPPLIES non stock lines. We recommend that you obtain a deposit form your customer to enure that they return to collect their ordered goods. FREIGHT Policy and Guidelines BRISBANE HOUSE STUMP SUPPLIES employs systems to ensure products will be ready to leave on the shipping date communicated in sales order confirmations. From time to time, freight companies do miss deadlines, and while every effort is made by BRISBANE HOUSE STUMP SUPPLIES to ensure correct and timely despatch, some freight may miss those deadlines. BRISBANE HOUSE STUMP SUPPLIES is able to employ carriers on your behalf to despatch goods to you. The freight cost at the quoted rate, will then be billed to you via invoice with the goods. This does not vary any terms and conditions listed below. BRISBANE HOUSE STUMP SUPPLIES has systems to reduce the incidence of damage in transit. These include correct storage and handling , correct loading of goods onto outgoing transport.
The Title of all goods supplied by BRISBANE HOUSE STUMP SUPPLIES remains with BRISBANE HOUSE STUMP SUPPLIES until payment for the goods is received in full, from any customer. All goods supplied by BRISBANE HOUSE STUMP SUPPLIES must be kept separate from other goods received by the customer and marked as owned by "BRISBANE HOUSE STUMP SUPPLIES" until payment is made in full. Any monies received for the sale of these goods must be held for the benefit of BRISBANE HOUSE STUMP SUPPLIES and paid to BRISBANE HOUSE STUMP SUPPLIES until the goods are paid in full. If the customer/debtor fails to pay the debt to BRISBANE HOUSE STUMP SUPPLIES, then BRISBANE HOUSE STUMP SUPPLIES or its authorised agent may enter the premises where the goods are located and seize those goods and sell them to recover the amount of the debt still owing. ERRORS AND OMISSIONS Whilst every care has been taken to ensure that accuracy of this price list, no liability will be accepted for any errors or omissions that may occur E & O.E All prices are subject to change without notice. |
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